The automobile manufacturer aims to achieve a good review across its dealers to maintain consistent and high-quality customer experience across all its dealerships. To ensure this, every dealer partner needs to follow certain standard operations. Dealer performance analysis is crucial as it helps to maintain the operational standard across all outlets.
The business needs to establish a strong focus on people and processes. For this to work, one needs to set the right expectations with the dealers. This accompanied by timely evaluation and feedback helps dealers making necessary improvements. Thus, improving efficiency and standardizing the processes.