Robotic Process Automation (RPA) is the buzzword making the rounds in the industry today. While the negative implications of RPA can prove devastating in the job market, it is immensely necessary for organizations to achieve accuracy and efficiency in terms of time management.
An RPA bot is deployed by organizations to automate rule-based and mundane tasks that would otherwise be performed by humans. These tasks can be automated and be completed quickly and accurately by a bot designed for the same.
Currently, RPAs are disrupting several industries on a rapid scale. Here are a few industries that are going through massive changes due to the deployment of a robotic process automation bot.
#1 Finance & Payroll
Processing vendor orders, purchase orders, and salaries of employees is a daunting task. Especially if there are several numbers of vendors and the organization deals with hundreds of employees. This task becomes taxing on the Human Resource department that is in charge of managing these tasks. Each month, HR executives are tasked with managing repetitive tasks while prone to error.
In such cases, a Robotic Process Automation (RPA) bot can be used to scan through the correct payments that need to be made to the corresponding parties. Thus, the conundrum of data inaccuracy can be avoided while valuable time is saved by having a bot perform these tasks. In addition, delays in disbursing payments can also be avoided.
#2 Using RPA in Utility
The utility industries have seen a steep rise in recent months. The onset of the pandemic has seen households consuming resources at a rapid rate with several employees forced to work from home. The rise has been attributed to the increase in the requirement for gas, electricity, Wi-Fi internet, and so forth.
Utility service providers and distributors alike face several challenges when it comes to providing the service, invoicing, remittances, and so forth. Customer support also plays an integral part. It would be unwise to hire a handful of employees to execute these tasks. Therefore, it is crucial that an RPA bot is deployed to automate the rule-based tasks and processes that would not require human intervention.
Interested in automating certain aspects of your utility service company? Find out more here.
#3 Human Resources
The Human Resource function within any organization is the cornerstone for any organization. In today’s hybrid and virtual environment, an HR executive is tasked with miniating records of employees. For organizations with over 100 employees, this task becomes rather tedious and repetitive.
Employee information such as payroll, reimbursements, history, performance, KPIs, and so forth can be monitored by a trained RPA bot. This would leave the HR executive or manager to focus on the human aspect of the role while the bot takes care of the employee data.
A key aspect of HR’s role is recruitment. Certain openings on job portals get thousands of applicants. It is physically demanding for an HR manager to screen through all applicants while looking for the right candidate. According to Automation Edge, around 90% to 95% of vital recruitment processes like screening, assessing, measuring, onboard, and administration can be handled by RPA.
#4 Customer Service
Customer Retention has been hailed as the best marketing technique by several marketing gurus across the world. Customer Service is about responding to the needs of the customer as soon as possible while putting out fires in terms of challenges customers might be facing.
While a human element is certainly required for dealing with clientele, there are several aspects that can be automated. According to this research, around 70 to 80 percent of Customer service activities can be automated. Examples of illustrations of these activities include raising tickets, filling out survey forms, and sending follow-up emails.
This automation would free up a customer service executive’s time where he or she could potentially use to interact with customers. Therefore, automation is an important part of customer service.