The energy industry is one of the biggest in Australia. The abundance of resources available in the country is such that Australia is one of the biggest exporters of Coal, Uranium, and LNG. Australia is slowly beginning to pick up a sizeable market share in the country. Nearly 40 percent of the country’s energy consumption is coal with oil and gas at 34 percent and 22 percent respectively. Therefore, there is a clear case for the use of an RPA tool.
Coal accounts for 75 percent of the electricity produced in the country with Gas at 16 percent. With coal exports in the billions, it is clear that the utilities and energy industry in Australia has a market size in the billions. Several players such as Origin, AGL, Simply Energy, and Energy Australia have heavily profited from the energy industry in the country.
While the ever-increase competition and lucrative market share encourage the formation of several companies in the space, the ability to manage data becomes a challenge. Most utility players in the space accept payments from customers almost on a day-to-day basis. The sheer volume of payments received presents a challenge, especially to track complete vs partial payments against invoices, discounts to be applied based on prompt payments or other campaigns, aging of debt and collections.
The client, one of Australia’s fastest-growing utilities suppliers with over 700,000 customers, had a unique problem to surmount.