Privacy Policy - Infoveave

Last updated: September 01, 2025

This website, www.noesyssoftware.com, and its associated domains including www.infoveave.com, (the "Website") is owned and operated by Noesys Software Private Limited (the "Company"/ "Noesys"), having its registered office at #564, 1st Floor, "Srigandha Arcade", 9th Cross, J.P. Nagar 3rd Phase, Bengaluru, Karnataka, 560078, India.

This privacy policy describes the manner in which the Company and its affiliates collect, process, store, share, retain and purge your personal information and/or data that we receive from you when you visit and/or use our Website to access our services (the "Services") or which we otherwise collect from you to provide our services. (the "Privacy Policy").

Protecting your personal information is our priority and usage of such information shall be in accordance with this Privacy Policy and applicable laws governing data protection and privacy in India.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meaning as provided under this section:

"Account" or "Tenant" means a unique account created for You to access our Product (Infoveave).

"Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.

"Cookies" are small files that are placed on Your computer, mobile device or any other Device by a website, containing the details of Your browsing history on that website among its many uses.

"Personal Data" means any data or information that relates to an identified or identifiable natural person.

"Product" refers to Infoveave (www.infoveave.com) our Unified Data Automation and Decision Intelligence platform and its components.

"Service Provider" means anyone who processes the data on behalf of the Company. It can refer to third-party companies or individuals employed by the Company to facilitate the Product/service.

"Usage Data" refers to data collected automatically, either generated using the Website or the Service or from the Service infrastructure itself, including interaction with the chatbot on the Website.

"You" or "you" shall mean the individual accessing or using the Service, or the legal entity on behalf of which such authorised individual is accessing or using the Service, as applicable.

Applicability

This Privacy Policy describes the manner in which the Company collects, processes, stores, shares and retains your Personal Data.

This Privacy Policy is limited in its applicability only to your use of the Website. It does not apply to any Personal Data, so collected by any third parties by virtue of you clicking any third party links on our Website out of your free volition (the "3^rd Party Website"). In such an event, the Privacy Policy of such 3^rd Party Website shall be applicable to You.

Consent

By accepting the Terms and Privacy Policy, you hereby provide your express consent to the Company to collect, process, store, share, retain and purge the Personal Data submitted by you in accordance with the applicable law, as amended from time to time.

The Company respects your privacy. You shall be entitled to withdraw your consent at any time by writing to our Data Protection Officer at [email protected], which shall not apply in case of any ongoing Services.

The Company updates this Privacy Policy from time to time. You shall be notified of such changes to this Privacy Policy via notification on our Website. Such process may include reobtaining your consent using such format and/or manner as may be required by law from time to time.

Your continued use of the Website and/or Services available through the Website despite such Notice shall constitute your acknowledgement of the modified Privacy Policy and commitment to abide by the same.

Personal Data Collection

We value your privacy and shall collect your Personal Data only when you have provided the same to us voluntarily and/or with your consent as per the applicable laws which shall include the following:

Your name, email address, phone number, job title, Company name, user ID, and geographic location during account sign up;

Your bank account details, billing name and address, Tax number (GST, TAN, PAN), payment mode (the "Payment Information"), and that of the representative who signs up for a Service on your behalf;

Usage Data, including language preferences;

Computer and internet connection including your IP address, operating system and browser type;

Mobile carrier and device information including device and application IDs; How you behave on the Website, (what pages you land on, how much time you spend, etc.);

How you behave in the relevant Product environment and use the features;

When you authorize us to post testimonials about our products and services on websites, or choose to partner with us, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected].

Cookie information and information about the timing, frequency and pattern of your use of our Website;

Usage of Personal Data

The Personal Data, aforementioned, so collected by the Company shall be processed for the following purposes:

providing the Services and contacting you in furtherance to it;

billing and payment for the Services;

enable your access in order to use the Services including delivering mobile and/or email notifications like providing confirmations, alerts, updates, et cetera;

personalizing the services for you;

providing better customer experience;

obtaining user feedback on our Services;

responding to your queries, requests, claims and resolving any issues;

keeping you informed or updating you on various products and services;

sending you such information that may be of interest to you;

archival or backup purpose(s);

cooperating with government, regulatory, judicial and/or quasi-judicial authorities in accordance with our legal obligations under applicable laws to the extent required;

notifying You of any data breach;

notifying You of any violation of any third party rights, law, agreements and/or policies;

sharing your Personal Data with Service Providers in furtherance to the Services;

developing and improving our Services for You;

monitoring aggregated metrics such as the total number of visitors and website traffic;

sending you marketing communications upon consent;

to send you e-mails and/or contact you for various customer satisfaction surveys, market research, promotional activities and/or in connection with certain transactions.

In furtherance to providing our Services to You, we shall collect and process your Personal Data only if your Personal Data is true, correct, accurate and up-to-date.

You are hereby strictly advised not to provide your Personal Data while interacting with our chatbot if it exists on the Website. Where any such instance is discovered, the Company reserves the right to immediately delete such information from its servers and shall in no manner whatsoever be held liable for such actions thereof.

We shall be entitled to withdraw our Services immediately upon discovery of your Personal Data to be incorrect, incomplete and/or inaccurate without any notice and/or at the discretion of the Company, without limitation to initiating any legal action against you for seeking any legal relief and/or remedy.

The Company shall take all reasonable measures as prescribed under law to prevent unauthorized access and misuse of your Personal Data. However, the Company shall not be responsible for any such unauthorized access and misuse of your Personal Data by unauthorized persons despite having taken all such measures prescribed under the applicable laws. Any personal data processed in our systems is handled in compliance with applicable data protection laws, including GDPR and CCPA where relevant.

Disclosure of Personal Data

We shall not use your Personal Data for any purpose other than in furtherance to providing the Services.

We may disclose your Personal Data in the following instances:
1. with our Service Providers in furtherance to providing the Services, upon taking your express written "prior consent" and on a "need to know" basis; and
2. with any judicial, quasi-judicial, regulatory, statutory and/or any government agency pursuant to any legal requirement.

We shall not share, sell, or otherwise provide your Personal Data received from you to any third party without your consent, except as described herein or as required by law.

Data Retention and Storage

We may store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

We may store your data on servers provided by any third-party hosting vendor whom we have a valid contract with.

We shall retain your Personal Data on our servers for such period as may be prescribed by law from time to time.

In the event that we are unable to process the Personal Data submitted by you for whatsoever reason(s) or when the purpose of collection and/or processing of your Personal Data is fulfilled, your Personal Data shall be deleted unless it is required by us to retain such Personal Data under law and/or as may be required for any internal or external audit purposes, resolve disputes and to enforce our agreements.

We are committed to complying with applicable laws to ensure that all measures, so prescribed by law, are taken for storing Personal Data in order to ensure the safety and security of your Personal Data.

If you are a customer, please be advised that: (i) you will need to inform your customers about how you store and deal with any data you collect from them using our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers.

If you are a Customer, you are empowered to use proprietary or other third party technologies and integrate with our Services. If you do, you agree and acknowledge that it is your sole obligation to inform your stakeholders about any data you collect by using such technologies and the policies by which such collection is bound.

Data Purging

The Company has necessary policies, mechanisms and tools in place to ensure that all your Personal Data so collected and stored is deleted as soon as the purpose, as described in this Policy is completed, unless it is mandated by law to be maintained by the Company.

Any data destroyed shall be disposed of in a manner that protects the confidentiality of your Personal Data, in an appropriate manner as per the standards prescribed under applicable laws.

Data Security

The Company shall take all reasonable measures to prevent unauthorized access, use and disclosure of your Personal Data.

In furtherance to keeping your Personal Data safe and secure, the Company may collect the following information:
1. Anonymous data from every visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol ("IP") address, the browser type, the browser language, unique identifiers of the device through which the application is accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request; and
2. Log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, IP address, analytical code, geo stamp, browser type, browser language, referring/exit pages and Universal Resource Locators ("URL"), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on a particular page, the date and time of the request ("Log File Information"). Such Log File Information collected is not associated with any Personal Information and is only tagged to the unique identifier for a particular device.

Data Transfer

Unless expressly permitted under law or by express consent by you, the Company shall not transfer your Personal Data to any third party, within and/or outside the territorial jurisdiction of India. Notwithstanding the foregoing, the Company may need to transfer your Personal Data outside of India to facilitate the provision of our Services or for Disaster Recovery purpose. Your rights and protections will, under no circumstances, be diluted by this transfer. By providing your consent at the time of signing up for our Services, you expressly agree to such transfers.

Further, in the ordinary course of business, we may employ other companies and people to assist us in providing certain components of our Services in compliance with the provisions of this Policy. To do so, we may need to share your data with them.

Where applicable if the entities to which these transfers are affected are not situated in countries deemed 'adequate' by the European Commission, we shall enter into appropriate Data Protection Addendums with the transferee parties that comprehensively protect your data. We shall also put in place industry-standard technical and organizational measures (including robust data handling policies) to ensure that such transfers are completed in accordance with applicable laws.

In the event of a merger or acquisition or change of control of the Company with/by another entity, the Company reserves the right to share and/or transfer all or a portion of your Personal Data with such other entity in accordance with the applicable laws.

Use of Cookies

The Company may use cookies to help you personalize your online experience, which is a text file placed on your hard disk by a webpage server.

Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookies to you. Cookies cannot be used to run programs or deliver viruses to your computer.

You may set your browser to reject browser cookies. However, if you set your browser options to disallow cookies, you will limit the functionality the Company can provide when you visit our Website.

Your Rights

Subject to GDPR, if you are in the European Economic Area (EEA) or under the laws relating to privacy and data protection in India, you have the following rights with respect to your Personal Data:
1. The right to be informed about your Personal Data - You have a right to be informed about the manner in which any of your personal data is collected or used which the Company has endeavoured to do by way of this Policy.
2. The right to access your Personal Data - You have a right to access the personal data you have provided by requesting us to provide you with the same.
3. The right to correct your Personal Data - You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
4. The right to restrict your Personal Data - You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
5. The right to delete your Personal Data - You have a right to request us to delete your personal data.
6. The right to Object processing your Personal Data - You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
7. Right to data portability - You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party's product/service.
8. Right not to be a subject to automated decision making - You have a right to not be subject to a decision based solely on automated decision making, including profiling.
9. The right to nominate another individual to exercise your rights with respect to your Personal Data that is collected by the Company.

You may exercise these rights by expressly writing to our Grievance Officer as described below.

Additionally, please note:
1. If you are a Customer/User using our Services to collect data about an EU data subject from third parties, it shall be your sole obligation to inform such data subject about the source of such data; and
2. The Company does not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.
3. The term "Special Categories of Personal Data" shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject's race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.

Your rights under California Consumer Privacy Act (CCPA) - The Company complies with CCPA by giving you the five privacy rights for California consumers:
1. The right to know about the personal information a business collects about them and how it is used and shared. You have a right to be informed about the manner in which any of your personal data is collected or used which the Company has endeavoured to do by way of this Policy.
2. The right to delete personal information collected from them.
3. The Company gives you the right to request us to delete your personal data.
4. The right to opt-out of the sale of their personal information.
5. The right to non-discrimination for exercising their CCPA rights.
The Company does not sell any data of any of its users/customers/leads. The Company assures no discrimination against consumers exercising their right of privacy under CCPA.
The Company assures that it will not ask for waiver of privacy rights from California consumers. In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set below.

Compelled Disclosure

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required
1. Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
2. To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
3. If required in connection with legal proceedings brought against the Company, its officers, employees, affiliates, customers or vendors; or
4. To establish, exercise, protect, defend and enforce our legal rights.

Public Data

Any information that is freely available or accessible in the public domain or furnished under any law for the time being in force shall not be regarded as Personal Data.

We shall not be responsible in any manner of whatsoever nature for any unauthorized use, violation or misuse of such publicly available information.

Children and Disabled Persons

Our Services are not intended for children. If You are under the age of eighteen (18) years and/or a disabled person, you shall be entitled to submit your Personal Data while using the Website only with the expressed consent of your parent or guardian, as the case may be.

In the event of discovery of You being a minor, the Company shall, without any notice, shall at its sole discretion stop the Services including but not limited to removing your information from its system and seek such legal remedy as may be prescribed under applicable laws.

Liability

The Company shall in no manner be liable for any violation under this Privacy Policy, if the Personal Data,
1. is already available in the public domain; or
2. is obtained by you using illegal and/or unlawful means; or
3. is provided by any person who is incompetent under the applicable laws governing contracts.

Grievance Redressal

You have the right to 'opt-out' of providing your Personal Data and may withdraw your 'Consent' by expressly writing to our Data Protection Officer at [email protected]. However, this will not affect any processing that has already taken place.

To request any PHI information, please email us at [email protected].

In the event of any grievance, you are requested to write to our Data Protection Officer by writing to us at [email protected] or writing a letter to the following address:
To
Data Protection Officer,
Noesys Software Pvt. Ltd.
#564, 1st Floor, "Srigandha Arcade",
9th Cross, J.P. Nagar 3rd Phase,
Bengaluru, Karnataka - 560078
India

Dispute Resolution & Governing Law

Any dispute or grievance remaining unresolved for a period of over 30 (thirty) business days, post exhausting grievance redressal mechanism, may be resolved by referring such disputes to the Data Protection Board (the “DPB”) as may be notified by the Government of India in this regard.

This Privacy Policy shall be governed by the laws governing data protection and privacy laws within the jurisdiction of India.

Changes to This Privacy Policy

The Company reserves the right to change this Privacy Policy from time to time as may be required under any law.

We may notify you about any and all significant changes in the Privacy Policy by placing a notice on our Website seeking your acknowledgement and consent to such changes.

Your continued use of the Website and/or Services available through the Website despite such notice will constitute your acknowledgement of the modified Privacy Policy and commitment to abide by the same.

Email Communications

From time to time, we may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our products and/or services, you may receive a notification from us either by email and/or message.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by sending us an email to “unsubscribe” or clicking on the “unsubscribe” link in the email.

Contact Information

If you have any questions about this Privacy Policy, please feel free to contact us at [email protected]. We are committed to resolving any privacy concerns in a fair and timely manner.

Infoveave - Privacy Policy