200 agents, 7 queues — AHT, CSAT, and FCR ready to benchmark.
Instant profiling, quality flags, visualizations, and a plain-English synopsis — automatically. Then ask questions or generate SQL.
About the data
Download CSV20k daily agent-level records across 200 agents and 7 queue types. Handles, AHT, wait time, FCR, CSAT, and escalations — a clean multi-dimensional dataset for distribution analysis and agent benchmarking.
Data is synthetic and for demonstration purposes only. Inspired by Kaggle · Call Centre Performance Data
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Frequently Asked Questions
What is the Call Centre Performance dataset?▾
20k daily agent-level records across 200 agents and 7 queue types. Handles, AHT, wait time, FCR, CSAT, and escalations — a clean multi-dimensional dataset for distribution analysis and agent benchmarking.
How many rows and columns does the Call Centre Performance dataset have?▾
The Call Centre Performance dataset contains 20,000 rows and 10 columns. The file size is approximately 1.1 MB in CSV format.
What can I do with the Call Centre Performance dataset in Infoveave?▾
You can upload the Call Centre Performance CSV directly into Infoveave and use Fovea AI to get instant profiling, data quality checks, visualizations, and a plain-English synopsis. You can also ask natural-language questions or generate SQL — no coding required.
Is the Call Centre Performance dataset free to download?▾
Yes, the Call Centre Performance dataset is completely free to download as a CSV file. It is a synthetic dataset inspired by publicly available operations data patterns, created for demonstration and learning purposes.
What use cases is the Call Centre Performance dataset suited for?▾
The Call Centre Performance dataset is suited for eda. Common applications include agent productivity, csat, handle time.
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