Telecom network performance analysis

Network performance analysis by Infoveave

Real-time network performance monitoring is one of the most critical operational KPIs in the telecom industry. As regulatory mandates evolve and network complexity grows — with hundreds of new access points deployed daily — telecom operators need more than spreadsheets to stay in control. Without automated data collection, analysis, and stakeholder reporting, performance gaps go undetected, compliance risks accumulate, and decision-making slows down. A unified data automation platform with live dashboards and risk governance workflows addresses these challenges at scale.

Business concerns with network performance

Data from the wi-fi network was growing fast as the network deployed new access points every day. The existing spreadsheet-based approach was becoming unmanageable. Close to 200,000 Call Detail Records (CDRs) were being processed every day — and that volume was growing. No historical data was being retained for trend analysis. As a result, timely reporting to stakeholders was not possible. Changes in personnel compounded the problem: new employees faced a steep learning curve with no documented process. Outbound reporting to stakeholders — including government agencies — was critical, yet errors from manual data handling were undermining data quality and credibility.

Network performance analysis using Infoveave

Infoveave as a solution addressed all their pain points in less than 4 weeks. Daily data from various access points pushed to a common FTP server. Files cleansed and loaded into Infoveave. The data received grouped as follows:

• AP status: This holds information on the APs, their location, their go-live date, and their status. Also classifying whether they are bulk or retail hotspots.
• Voucher data: This holds information on vouchers sold on the network, both pre or postpaid.
• CDR data: This holds information on the network usage – users, data and time.

Users get access to the processed data as live interactive dashboard. The metrics tracked calculated and presented as dashboard, reporting analysis and insights. Infoveave helped business to track revenues, connections sold on the network. Other datapoints include popular hotspots, network usages and new and repeat users. Report module automated periodic outbound reporting of critical information to stakeholders. The client gained visibility of operational data across business function. Some of the major reporting metrics:

• Executive dashboards
• Agency reports
• Top hotspots reports
• Revenue reports
• Sessions reports
• User analysis reports
• Device per user analysis reports

Why monitor network performance?

• Monitor large volumes of daily browsing data
• Current approach of using spreadsheets were inefficient to support the increasing daily counts of data
• No historic data was captured to show analysis reports
• Management insights were limited
• Change in personnel adding to the complex curve
• User behavior analysis for both new and subscribed users.
• Device per user analysis

To Summarize

A key success factor was to understand customer behaviour and activity patterns on its network. Infoveave supported the client's needs and helped the client gain valuable insights. Additional benefits included:

• Accessibility of processed data: Users can access the processed data. Data is presented as live dashboard with various analysis metrics and reports.
• Increase in efficiency: With reduction in time to process data, streamlined analysis with minimal human intervention is now possible.
• Improved customer satisfaction: By tracking the KPIs of network usage, it was possible to fine-tune data usage and network performance.

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