Posted by: Infoveave Team
Date: 20 May 2022

Robotic process automation (RPA), is a technology that allows anyone to set up software (robots) to mimic and combine human activities while engaging with digital systems to complete a business process. RPA automates repetitive, routine, rule-based tasks so that people can focus on more important business needs. Approximately 10,000 businesses have invested in RPA in the past four years. Despite its popularity, businesses are still having difficulty scaling up RPA adoption.

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Business benefits of RPA

According to a report conducted by global technology research firm Information Services Group, 72 percent of businesses will use robotic process automation to cut expenses, reduce average transaction handling time, boost productivity, and improve compliance management.

  • Reduce human interference to improve data quality and reduce process errors.
  • Optimizing time-centric and repetitive routine processes
  • Increases go-to-market speed by maximizing productivity
  • Increases agility in operation

How different businesses operations are leveraging RPA automation

  1. Administrative functions: In any industry or business, administrative tasks are time-consuming. Employees can focus on other important duties by reducing the requirement to accomplish these. Business today has numerous administrative duties that could benefit from office automation. For Example, recording actions and meeting minutes, recording attendance, responding to FAQ emails, scheduling meetings, ordering supplies, Creating, and filing invoices and Inventory Management.
  1. Accounting and Finance – RPA will help you close all the gaps in financial automation and accounting automation. Few of the major use case where Infoveave is giving transformational results are Customer Onboarding and Invoicing, Cash Application, Logistics Management, Invoice Processing and Payment Processing.
  1. Customer Service: Unreliable Customer Service Management with manual customer request handling results in tracking information mistakes and customer dissatisfaction due to delayed response/resolution times. Resolving client problems necessitates travelling through several company systems, which takes time and effort. Customer experience is one of the most significant aspects of the business in the age of experience as a currency. The companies can have a customer service management (CSM) solution that simply interacts with numerous business systems and pulls data based on the customer request and delivers a unified solution by automating customer service with RPA.
  2. Human Resources: Some of the rule-based activities in HR include screening applicant resumes, recruiting, onboarding, attendance monitoring, payroll administration, and employee data management. These activities result in a significant amount of paperwork and manual data processing. These activities may be automated end-to-end using Infoveave’s RPA platform by integrating and re-organizing the systems without significantly altering the current setup.
  1. IT Operations: Data input and data migration are examples of repetitive IT procedures. Although qualified personnel can complete these duties, they are tedious and time-consuming. Infoveave’s RPA platform can completely automate these procedures, resulting in increased efficiency and accuracy. Infoveave’s RPAs may check and update application software, administer databases, and provide technical assistance. It may also be used to manage backups and recoveries, run daily automatic system checks, and track user experience.
  1. Risk Management: RPA can conduct proactive and fully automated business process audits for enterprises. Automated procedures can anticipate risk and notify stakeholders of potential issues.
  1. Sales and Marketing: Within your CRM system, Infoveave’s RPA makes customer case management simple. Account managers and sales teams may save time by automating the input of client data such as quotations, comments, and order/shipment tracking. Contract administration is another task that may be automated with a CRM system. RPA bots may track document expiration dates and automatically send messages to stakeholders engaged in the sales process.
  1. Procurement: A variety of time-consuming, manual operations in the procurement department are well-suited to bots produced with Infoveave’s robotic process automation (RPA) platform. Contract management, demand management, third-party risk management, and supplier management are examples of these functions. Procurement organizations can benefit from RPA since it can save money and improve processes.


RPA is a crucial facilitator for digital transformation activities. RPA can enhance core operations and provide greater agility, speed, and quality in areas such as accounts payable process automation, invoice processing automation, and supply chain automation, to name a few. Furthermore, firms might see a visible return on investment within weeks after deployment.

If you’re interested in learning more about how RPA might help your business, check out Infoveave RPA or send us an email at One of our professional consultants will contact you within one business day.