ByInfoveave Product Team|April 2026·5 min read # Best offer pricing with a unified data platform A leading [Australian energy retailer](/solutions/industry/energy) supplying over 700,000 accounts needed to meet stringent Deemed Best Offer regulatory requirements — but fragmented data across billing, usage, and plan systems made accurate pricing simulations impossible. Infoveave unified all data sources, extracted 365 days of consumption history from invoice payloads, and built automated pricing simulation engines, giving the retailer **real-time insight into offer performance** and cutting new offer launch times by over **50%**. 700K+ ### Customer accounts across electricity and gas products consolidated in one platform 50%+ ### Faster new offer launch times through automated pricing simulations and governance Compliant ### Regulatory Deemed Best Offer compliance achieved with automated scheduling and reporting ## Best offer pricing In the competitive Australian energy market, a leading [retail energy](/solutions/industry/retail) provider has supplied electricity and gas to over 700,000 accounts. They faced significant challenges in offering the best pricing to their customers. Mandated by the regulated bodies to provide optimal pricing, the company struggled with fragmented data, making analysis and accurate pricing offers difficult. ## The challenge: fragmented data and regulatory demands ### Data silos and complexity The energy provider’s data was dispersed across multiple systems. Accessing and analyzing historical usage, plan changes, and rate variations for over 700,000 accounts across different fuel types and jurisdictions required significant data processing effort. ### Regulatory compliance Accurate and precise calculations were necessary to meet regulatory requirements. Ensuring compliance while managing vast amounts of data posed a considerable challenge, demanding an efficient and reliable solution. ### Turnaround time The turnaround time to complete the project was critical to meet the deadlines given by the authorities to launch the ‘Deemed Best Offer’. ### Ready to see Infoveave in action? Book a personalised demo and discover how Infoveave can unify your data and drive measurable outcomes. [Book a Demo](/book-a-demo) ## The solution- implementing Infoveave’s unified data automation & decision intelligence platform ### Data integration and automation The data coming from customer accounts, billing, meter read etc was integrated into Infoveave using connectors. When the project began, the company did not have access to the past 365 days of their customers’ consumption data. Infoveave’s team came up with the idea to extract this data from invoice payloads available at the printhouse. Infoveave’s custom file parser was helpful to convert the unstructured data of these bills to structured data. It extracted key information such as consumption, current offers, and concessions. ### Advanced analytics Simulations were built to explore various pricing scenarios to recommend the best offers for customers. It considered parameters like current pricing plans, consumption data of the last 365 days, concessions, subsidies, and rebates to provide personalized best offers for each consumer. FuseData automated the regular extraction and parsing of invoice data, triggering the What-If Analysis upon completion. ### Insightful dashboards Actionable dashboards provided deep insights into consumption, top 5 offers customer data, highlighting those on optimal offers and those who were not, thereby enabled better decision-making. ### Enhancing efficiency and accuracy The objective was to streamline data extraction, run precise pricing simulations, and produce detailed reports, thus improving operational efficiency and ensuring regulatory compliance. ![Infoveave Best Offer Pricing](https://cdn.infoveave.com/success-stories-images/infoveave-deemed-best-offer.webp) ## The result– transformative benefits with Infoveave ### Enhanced financial control The platform enabled simulations for new rates and offers, optimizing gross margins before launch, thus improving financial control. ### Increased operational efficiency The new offer launch times were reduced by over 50%, significantly increasing operational efficiency. ### Cost reduction By identifying and rectifying issues with invoice data, the platform reduced inbound calls and customer queries about incorrect or missing information, leading to cost savings. ### Improved governance Automated scheduling of internal and regulatory reports ensured compliance and accuracy, enhancing [governance](/platform/data-governance). ### Seamless integration Infoveave provided additional support to other business systems, such as the website and call center support, ensuring a cohesive operational ecosystem. ## To Summarize By deploying Infoveave’s [unified data platform](/unified-data-platform), this Australian energy retailer overcame fragmented data silos to deliver accurate, compliant Deemed Best Offer pricing across 700,000+ accounts. Custom invoice parsers extracted 365 days of consumption history, automated simulations identified the optimal offer for every customer segment, and [data automation](/platform/data-automation) pipelines ensured ongoing accuracy and governance. New offer launch times fell by more than 50%, customer queries dropped, and regulatory compliance was maintained throughout. --- **Related success stories:** * [Retail Energy Billing Reconciliation Automation](/resources/success-stories/retail-energy-billing-reconciliation-automation) * [Automated Loyalty Rewards for a Retail Energy Provider](/resources/success-stories/automated-loyalty-rewards-retail-energy-provider) * [Revenue Assurance with Unified Data Platform](/resources/success-stories/revenue-assurance-with-unified-data-platform) ### About the Authors This article was produced by the Infoveave Product and Solutions Team — specialists in Unified data platforms, agentic BI, and enterprise analytics. Infoveave (by Noesys Software) helps organizations unify data, automate business process, and act faster with AI-powered insights. [Visit infoveave.com](https://infoveave.com)[Follow us on LinkedIn](https://www.linkedin.com/showcase/infoveave/) ## Ready to revolutionize your data journey with Infoveave? ## Related Success Stories 1. [Solving Inaccurate Logistics Data with a Unified Data Management Platform](/resources/success-stories/achieving-data-consistency-and-trust-with-a-unified-data-management-platform) 2. [Automating Customer Billing Assistance for a Retail Energy Provider](/resources/success-stories/automated-customer-billing-assistance-retail-energy-provider) 3. [Scaling Loyalty Rewards with Automation](/resources/success-stories/automated-loyalty-rewards-retail-energy-provider) 4. [Retail Logistics Simplified With Infoveave](/resources/success-stories/retail-logistics-simplified-with-infoveave) 5. [Australian Energy Retailer Enhances Revenue Assurance with Infoveave’s Unified Data Platform](/resources/success-stories/revenue-assurance-with-unified-data-platform) ## Frequently Asked Questions ##### What business problem did this success story address? ##### How does Infoveave’s Unified Data Platform improve pricing strategy? ##### Which Infoveave capabilities directly support pricing optimization? ##### How does unifying data help in launching offers faster? ##### What outcomes were achieved using Infoveave’s platform? ##### Does Infoveave help with regulatory compliance in pricing? ##### How can Infoveave’s pricing capabilities be used outside the energy sector? ##### How does Infoveave reduce customer support queries related to pricing? ##### Does this solution involve manual intervention for pricing updates? ##### How quickly can an organization see results after implementing Infoveave for pricing? 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