Data-driven decisions for a connected world
- Monitor data from network operations, infrastructure, and customer usage for real-time insights.
- Leverage data to personalize services and improve customer satisfaction across all touchpoints.
- Use predictive analytics to optimize capacity planning, service delivery, and operational efficiency.
Unlocking the power of your network
Unify Your Data
Consolidate data from billing, customer service, network performance into a single platform for comprehensive visibility.
Simplify Processes
Streamline operational processes such as billing, provisioning, and customer support through automation, reducing manual efforts and errors.
Amplify Your Insights
Leverage advanced analytics to gain deeper insights into customer needs, enabling tailored offerings and targeted marketing campaigns.
Customer satisfaction
Enhance customer satisfaction in telecom with Infoveave's real-time analytics. Gather insights, address issues proactively, and improve service quality to foster loyalty and drive long-term success in a competitive market.
Customer Segmentation
Leverage Infoveave for customer segmentation in telecom. By analyzing demographics and behavior, providers can deliver personalized services, targeted promotions, and dynamic pricing, enhancing engagement, loyalty, and driving sales growth across diverse customer groups.
Price Optimization
Utilize Infoveave for price optimization in telecom. By leveraging machine learning and real-time data analytics, businesses can implement dynamic pricing strategies, balancing profitability with customer satisfaction to enhance financial performance and competitiveness in the market
Invoice Generation & Validation
Streamline invoice generation and validation in telecom with Infoveave. Leverage automation and AI-driven analytics to ensure accurate, timely billing, reducing errors and administrative costs while enhancing the overall customer experience and operational efficiency.
Financial Analysis
Understanding financial performance is vital for telecom success. By analyzing metrics like profit margins and ROI, companies can make informed decisions on investments and resource allocation, ensuring profitability amid market fluctuations through data analytics.
Billing Reconciliation
Telecom companies face billing challenges, including missed charges and overbilling. Implementing reconciliation processes with Infoveave helps identify discrepancies and ensures accurate billing, enhancing revenue assurance and building customer trust through transparent billing practices.
Visualize Your Telecom insights
Explore more dashboard examples
Unlocking the Power of Your Network
Integrate all your data sources, map them to your KPIs, analyze your data and visualize insights.
Network availability
This indicates the percentage of time a network remains operational and accessible to users over a specific period, typically measured in hours, days, or months.
Network Availability = (Time available / Operational time) x 100
Drop call rate
Drop call rate refers to the percentage of mobile phone calls that are unintentionally terminated by the network before either party has ended the call.
Drop Call Rate = (Dropped calls / Number of calls) x 100
Bandwidth utilization
Bandwidth utilization refers to the percentage of available network bandwidth that is currently being used to carry data traffic.
Bandwidth Utilization = (Used bandwidth / Bandwidth) x 100
Network coverage
Network coverage refers to the geographic area where a telecom network provides reliable service to its users.
Network Coverage = Geographic area covered / Geographic area
Customer churn rate
Customer churn rate is the percentage of customers who stop using a company’s products or services within a specific period.
Customer Churn Rate = (Number of customer lost / Number of customers at the start) x 100
Packet loss rate
The packet loss rate is a metric that measures the percentage of data packets lost or discarded during transmission over a network.
Packet Loss Rate = (Number of lost packets / Number of Packets sent) x 100